Edenfield Road Surgery, Cutgate Precinct, Rochdale, Lancashire, OL11 5AQTel: 01706 344125
Read the results of our latest patient survey here
Read about the Friends and Family Test here
See more information about us, including our Friends and Family Test Score on NHS Choices. You can leave your own reviews and ratings on their site.
We are always looking for ways to improve our service. If you have a comment or a suggestion for improvement about any aspect of the practice or this website, please use the online feedback form which is available here.
If you wish to make an official complaint about our staff or services, please contact the practice in person or by telephone, and ask to speak to Judith Robinson-Hale (practice manager), or Gillian Anchor (assistant practice manager), who are designated to deal with any problems. We will take your complaint seriously and deal with it in private. Once Judith or Gillian have taken details, you will have a reply or a chance to talk about it and sort things out within five working days. If you prefer to write down your complaint, you will be offered a complaints pack which also gives details of the processes we can use to resolve your issues. We always work to NHS Complaints Procedure Guidelines.
You will not upset the patient - practice relationship by any comment or complaint you have, provided it is expressed in a reasonable manner.
The Patient Advocacy and Liaison Service (PALS) can guide you through the process, and is available at:
Alternatively you can contact:
Contracts and Complaints NHS England Greater Manchester Area Team 4th Floor 3 Piccadilly Place Manchester M1 3BN
We are very lucky to have an active, enthusiastic and committed Patient Participation Group (PPG) at our practice. The PPG members attend quarterly meetings at the surgery, and have contributed to local online forums and social media threads about our services. They have even met with local MPs to promote our case for better funding for our services, leading to questions being asked in Parliament about this!
Click here to see our PPGs latest newsletter. There is also a PPG noticeboard in the waiting room.
To get a truly representative sample, we need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
Please click the link below to open the sign-up form and complete all the required fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly. Please see the privacy notice below for more details.
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