Comments and Suggestions
We are always looking for ways to improve our service. If you have a comment or a suggestion for improvement about any aspect of the practice or this website, please use the online feedback form which is available here.
If you wish to make an official complaint about our staff or services, please contact the practice in person or by telephone, and ask to speak to Judith Robinson-Hale (practice manager), or Gillian Anchor (assistant practice manager), who are designated to deal with any problems. We will take your complaint seriously and deal with it in private. Once Judith or Gillian have taken details, you will have a reply or a chance to talk about it and sort things out within five working days. If you prefer to write down your complaint, you will be offered a complaints pack which also gives details of the processes we can use to resolve your issues. We always work to NHS Complaints Procedure Guidelines.
You will not upset the patient - practice relationship by any comment or complaint you have, provided it is expressed in a reasonable manner.
The Patient Advocacy and Liaison Service (PALS) can guide you through the process, and is available at:
Alternatively you can contact:
Contracts and ComplaintsNHS England Greater Manchester Area Team
3 Piccadilly Place